Accessibility Statement
This statement explains Clearstone Financial’s accessibility target, what has been evaluated so far, known limitations, and how to report a barrier or ask for help.
Our Target and Current Status
Our accessibility target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
Parts of the rebuilt website have been checked through automated and manual development testing. We have not completed a site-wide independent conformance evaluation of the website, including every page, complete process, and third-party experience.
We therefore do not currently claim that the website conforms to WCAG 2.2 Level AA.
Scope
This statement applies to the Clearstone Financial website at www.clearstonefinancial.ca, including the pages and Clearstone-controlled components identified in our most recent accessibility review.
Some pages may include or connect to tools, forms, booking experiences, documents or other services operated by third-party providers. Clearstone does not control the internal accessibility of those provider interfaces. Verified limitations and available alternatives will be described in this statement where they materially affect the visitor’s ability to use the site or complete a task.
What We Evaluate
Our development process includes automated accessibility checks and manual checks for keyboard use, visible focus, responsive reflow, enlarged text, text spacing, reduced motion, and use without JavaScript on selected pages.
These checks do not cover every accessibility requirement and are not a site-wide conformance evaluation.
Current development checks
- Automated accessibility diagnosticsAutomated tooling flags common issues during development.
- Keyboard useOperating interactive controls with a keyboard.
- Visible focusA visible focus indicator on interactive elements.
- Responsive reflowLayout reflow down to narrow viewport widths.
- Enlarged textReadability with increased browser text size and zoom.
- Text spacingResilience to user text-spacing overrides.
- Reduced motionRespecting a reduced-motion preference.
- No-JavaScript resilience on selected pagesCore content remaining available with scripting off.
Known Limitations and Alternatives
Where a task may not yet work fully for everyone, we describe what may happen, what we are doing, and an alternative way to get help.
Life-insurance analysis
Mortgage calculators and forms
Appointment booking
Third-Party Services
Some website tasks are provided through services that Clearstone does not control internally. Clearstone can control the surrounding explanation, accessible naming, placement, fallback path and Clearstone contact options, but the provider controls the accessibility of its own interface.
We test configured third-party experiences as far as reasonably possible and document material user-facing limitations when they are verified. We do not claim that a provider’s interface is accessible or conforms to a particular standard without evidence.
Feedback and Help
If you encounter an accessibility barrier or need help accessing information or completing a task, please contact Clearstone Financial.
Phone
+1 (902) 892-8393It helps to tell us the page or task and what happened. If you wish, you can also tell us which browser, device or assistive technology you were using.
You do not need to tell us about a diagnosis or disability.
Please do not send sensitive financial, medical, identity, account, password or authentication information through ordinary email.
How We Respond
We will review accessibility feedback and contact you about next steps. The time needed to resolve an issue can vary depending on the request and whether another provider controls the affected service.
Updates and Related Documents
This statement will be updated as material accessibility information is verified and approved. The Review status information at the top of the page identifies the current version.